Monday, March 28, 2016

The Reliable Speed of Verizon FiOS

We pretty much lucked out when we moved into our current house. The previous owners were pretty savvy when it came to keeping the house in good shape. They had pretty good taste in things enough for us to no radically change anything inside. I wasn't sure about their choice in TV and internet providers as the first time I walked into the garage I was met with a Verizon FiOS box. I can't lie and say I was disappointed. I have previously lived in homes where there was a clear view of the southern sky and I relied on satellite to give me everything I wanted. I wasn't sure how I felt about this change.

After bundling things together we felt like we were in a good place. But, we never used our home phone and found that we spent so much time recording TV that there was no reason for us to really have it. We decided about a year ago to make the switch from TV, internet, and phone to only internet. Since then, I've come to the realization that that one single feature has kept my family entertained and happy when it comes to connectivity. It's not easy to sate a family of five that craves their online content especially when it seems like they all want to use it at the same time.

I've been watching a lot of TV lately and I've seen everything from celebrities to balls telling me who is the best network. I can tell you firsthand that a network is only as good as the support around it.

When I discovered that my 50/50 mbps speeds weren't being met I dreaded the call to customer service. My first thought was that if I would call customer service, I would end up on hold for an hour and that it would probably end in a service call where they charged me extra for something I didn't really need. In past scenarios, with other service providers I'd spend too much time on hold only to  discover that they were trying to up-sell me on a more expensive plan or tell me if I had a different piece of equipment, I'd be better off.

Not Verizon. I found out that I could contact them through a social media channel of my choosing. So, I went to Twitter and contacted them via @VerizonSupport. They'd respond right away and send me a link so that we could open a chat dialogue.  Each representative was courteous, kind, and most of all patient.

They walked me through the steps online and when things weren't working, they helped me to handle it over the phone. Each time we picked up where we left off. If I needed a different representative, they would read through the previous person's notes so I didn't have to start from square one. We determined that it was a faulty router and when we figured that out, they shipped me a brand new replacement the following day so that there was no lapse in service.

You can find examples on Twitter right now with people who have had similar experiences with their customer service. It's rare to find a service that is so accommodating when it comes to their dedication to their subscribers, Verizon's door is always open. Don't want to spend time on the phone? Contact them on Twitter through social media. Whether it be through online forums, email, or phone, or social media, their customer service help matches their speeds online. Knowing they are always available to keep your service working properly is a good feeling you can count on.

Disclaimer: This is a sponsored post with Verizon FiOS in Philadelphia. All opinions expressed are my own. #FiOSPhilly

1 comment:

  1. I have to say that internet speed is amazing with Fios! I am spoiled watching videos online with no buffering. Now, I get a straight up attitude when I have to wait for videos to buffer!